For the folks of South Africa, the Sassa grants are nothing short of a blessing. However, when the application gets rejected for whatever reason, then the hope of citizens dies with it.
Before you start to worry about losing the grant, there is an appeal process that can help you. You just need to know what is the SASSA appeal process and the appeal status check procedure. These two things will help in creating a second chance at receiving the grant.
Lucky for you, it has all been shared in the article below. You will find the appeal process discussed in detail in steps, along with other important information. So, without any further adieu, let’s start with it.
What is Sassa’s Appeal?
Sassa is an abbreviation for South African Social Security Agency. This agency offers different types of grants to the citizens of the country. They have the authority to accept or reject a loan or a grant application.
When a grant application gets rejected due to any reason, the applicant has the option of appealing. They can submit a SASSA appeal if they think they were rejected on false grounds and truly deserve the grant. This appeal is submitted either in the office in person, or online.
Sassa Appeal Process
The process of submitting a Sassa appeal is not very complicated. However, the steps should be followed down to the last detail, as even a single flaw in the Sassa appeal process will lead to never receiving the grant money. The steps have been shared below; read them to understand how you can submit your appeal.
Lodging an Appeal
The first step is lodging an appeal. This means you will need to submit an application to the nearest Sassa offices. You need to make sure that the application clearly address that it is a grant appeal request.
You need to write a formal letter for your application. Make sure to add your personal details in the letter. This includes the name, identity card number, phone number, etc.
Along with this, you also need to add the reference number of your case. This will make it easier for the concerned authorities to review your initial grant application along with your letter.
After adding all of these details, you need to start stating the grounds of your appeal. You need to provide concrete evidence along with a strong argument as to why you believe that your appeal was rejected on false grounds. You also need to state why you deserve the grant that you have been denied falsely.
Once you have stated the purpose of your appeal clearly, you need to attach all the documents for submission along with the appeal letter. These documents should be relevant to the grant and should provide proof of why you deserve the grant. For instance, if you are applying for an elderly grant, you need to add documentation proving that you are above the age of 60, and retired from your job.
Medical records need to be added to medical or care dependency grants. Once all the documentation has been attached to the letter, you need to add them all to an envelope. Submit it to the Sassa office, and make sure to address it to the department that was in charge of the initial decision of rejection.
When it comes to appeal submission, there is a specific time window provided by Sassa, which is 30 days. You can only submit an appeal before the final date is up. After the 30-day period has passed, the department will not review your appeal or even accept it.
Another critical step here is to make a copy of the appeal letter as well as all of the documentation attached to the letter. You need to keep them with yourself as proof in case of any problem such as a hearing in the Appeals Tribunal.
Review of the Appeal
Once you submit your appeal to Sassa, the department will assess your request. They will review the application as well as the validity of the documents attached to it. The department can even ask for additional documents from the application.
In case, they require some extra documents, you need to provide them with all of the required data. Make sure to submit it on time, and also ensure that it is entirely accurate. Moreover, Sassa representatives also reach out to applicants through mail or phone calls, whichever means of contact the person has submitted.
It is critical that you answer their questions accurately and provide them with all the details. When the department is satisfied with all of the documents, and they deem you eligible for the grant, they approve your appeal request.
Going to Appeals Tribunal
However, in case the reviewing and assessment of the appeal did not resolve the issue, then the applicant also has the option of an Appeals Tribunal. The main job of the Appeals Tribunal is to address the appeals of grant applications that Sassa has rejected.
When Sassa does not accept your appeal, you have the third option of going to the Appeals Tribunal. Submit your application to the department along with all the required documents. It is best if you reach out to their office and ask them for all the documents they need.
Otherwise, you will need to make multiple trips to the department, and your application will keep getting delayed. The Appeals Tribunal does not work like Sassa; they do not make the decisions solely alone. The department arranges a hearing session where the applicant gets the option to present their case.
Appeals Tribunal Hearing
When the Appeals Tribunal gives you a hearing date, you need to make sure to prepare the case beforehand. This means gathering all the relevant and important documents that will prove that you are eligible for the grant. After you make your appeal in front of the tribunal, they take some time to review the appeal.
After the hearing and the assessment of the case, the tribunal department announces its final decision. It is important to note that the decision made by the Appeals Tribunal is final and can not be challenged. Therefore, if they make a decision in your favor and grant your application valid, you get to receive the monetary grant.
You need to get a letter from the tribunal’s office. The letter should clearly state the decision of the Appeals Tribunal regarding your application. You can take that letter to the Sassa office, and they will guide you further through the process.
Submitting an Appeal Online through srd.sassa.gov.za/appeal
Another simpler way to submit an appeal to Sassa is through their online portal of the website.
- If you do not wish to visit the office of Sassa, you can submit your appeal online. You will need to visit the website of Sassa on your device.
- Then you need to search for the appeal icon, when you open it, you need to move a little down the page.
- There will be a bar in green color stating ‘lodge an appeal’. You need to click on that bar for the appeal submission page to open.
- After clicking on the bar, a new page will open on the screen. On this page, you will be asked to submit your identification number and your phone number. It is critical that you add the phone number that was present on your grant application.
- Adding any other number will result in the appeal getting rejected. After adding the numbers, click on the button that says ‘send pin’. You will receive a pin number on your phone in a few minutes.
- Once you receive the pin number, add it to the page and click on the submit button. After this, you will be asked to select a month of appeal. When you select the month of appeal, you will also be asked to submit the reason behind the appeal.
- Once all of the information has been added to the form, you can click on the ‘submit’ button. Your appeal request has been submitted to Sassa.
Appeal Status Check
Once you submit the appeal to Sassa, the stress of watching the pending status is vicious. Until the department contacts the applicant, they remain in the dark regarding the status of their appeal. However, there are a few ways for applicants to find out their appeal status.
The first method of checking the status of your Sassa appeal is online. You need to go to the Sassa appeals website. When you open the webpage, scroll a little below, and you will see an icon that states ‘Lodge an appeal or check the status of your appeal’.
You need to click on this green bar and a second page will open on your screen. Wait for the page to load, and then add the information that the page asks for. This includes the identity card number of the applicant and the phone number.
Make sure that you add the phone number that you used for your grant application and on the appeal form. Once you add the information, click on the ‘submit’ button. You will be notified about the status of your Sassa appeal in a few minutes.
Checking Through SASSA Office
Another method of checking the status of your Sassa appeal is by visiting the nearest office. Go to the office and make sure to take all the necessary documents along with you. This includes your identity card, the reference number of the appeal, and other documents that prove your eligibility for the appeal.
After reaching the office, you can take your documents to a representative. They will ask for the reference number initially, along with your identity number. Provide them with the relevant information, and they will update you about the status of your appeal.
Checking Through Phone
The third way to check the status of your Sassa appeal is by calling their phone number. You can call them on 0800-601011 and wait for the customer’s representatives to come up on the line.
Once the call connects, you can tell the representative the purpose of your call. They will ask for your reference number for your appeal and identity card number. You need to provide them with accurate information to receive knowledge about your grant’s status.
Checking Through Mail
The fourth method is not very commonly used, but it is also a great way to reach out to the department regarding the status of your appeal. You can write a letter to the department of Sassa that you submitted your appeal. In the letter, you need to state clearly the purpose, i.e., appeal status check.
You also need to state how long it has been since you submitted the appeal and have not received a word from the department. In addition to that, you also need to add your appeal reference number and your identity number in the letter. Send the letter to the Sassa office, and representatives from the office will reach out to you regarding the status of your appeal.
Benefits of Sassa Appeal
Many people living in South Africa do not understand the significance of the Sassa appeal. It allows citizens to reapply for the grant that has been rejected by the department. If the person finds themselves perfectly eligible for a grant, they can submit an appeal after facing rejection.
The appeal allows the citizens to ask the department for a review of their application. It gives them a second chance to receive the grant money. This is perfect for those who need financial assistance from the government, such as paralyzed individuals, old people, or students under the age of 18.
What To Keep In Mind?
There is no doubt that the Department of Sassa has made the entire process of submitting an appeal very simple for the citizens of South Africa, but there are still a few things that the person needs to keep in mind. The first important detail is to always add their reference number and identity number to their request.
Whether you are submitting a request online, through a letter, or directly in the office, you need to make sure to add the reference number on the appeal. Otherwise, the department will not know which case and application for a grant to review.
The second critical thing is to always add accurate information on the requests. Whether it is a pin number for online submission, an identity card number issued by the government of South Africa, or a reference number, you need to make sure to add them accurately. Double-checking is a great way to reduce the chances of a mistake.
Another detail that you need to keep in mind is to attach all the relevant documents with your appeal. Submitting an appeal is asking the government for a second chance for the grant. Therefore, you need to provide them with relevant information that proves that you are eligible for the grant.
This goes without saying that the documents should also be accurate and free from any sort of error. In case of any issue found in the documents, the department will most likely reject the appeal.
In addition to that, you need to submit an appeal for each month where the Sassa grant was rejected. Moreover, the department issues declaration and consent documents to the applicants. Therefore, it is critical for you to read the entire document carefully, before accepting them.
How do I know if my SASSA appeal is approved?
If your Sassa appeal has been approved, you will receive a confirmation message from the department. After the acceptance of your appeal, you will receive the money in your bank account from the month of your application.
How long does SASSA take to approve an appeal?
The duration of an appeal approval depends upon the complexity of each case. The general time is between 60 to 90 days. However, if the case is complicated and it goes from Sassa to Appeals Tribunal, then it will take a month or longer.
Why is the SASSA appeal still pending?
If you are seeing ‘appeal pending’ on the website on Sassa regarding your appeal, it means it is still in review. These two words do not mean that the appeal letter has been rejected, but it means that they are under the department’s assessment.
Sassa grants are a great relief for the citizens of South Africa who need financial assistance. However, getting the application rejected is a heartbreak that no one can understand.
Worry not; the article above addresses the Sassa appeal process and status check in detail. Therefore, if your application has been rejected by the department, you can submit an appeal and ask them to reconsider their decision. I hope the information above helps you!